FAQ's

We can approve orders as low as $ 25,000 and up to $ 1.0 Million based on credit pre-approvals. Higher amounts maybe approved on a case by case basis.

Approvals can be as fast as 1-2 days yet typically takes 7-14 days. If you have a Dun & Bradstreet number that can help speed up approvals by 7 days or more.

We can fund the same day or next day provided you already have credit approval with us and you have all the paperwork in order.

Sadly no. Our Underwriting team has approval standards to adhere to and as such Send 1-2-3 reserves the right to make its own determinations of creditworthiness, and to approve or disapprove any business and /or any purchase order for any reason - see full policies and conditions.

No. Send 1-2-3 acts as your intermediate supplier. Part of our services is to make payment directly to your supplier on their terms as trade credit. As your new supplier, we simply mark-up the invoice we send to you for offering these services.

No. The fee that we charge is for providing the trade credit for your use to source the products you require to fulfill orders. We then mark up the invoice to you with a nominal fee for providing this trade credit as well as offering support and expertise in logistics, supply chain management and quality control.

We offer 90-day repayment terms on trade credit. In some cases, we can extend this out longer upon further approval. Once the goods are ready for delivery to you, we then send you an invoice on 90-day terms. You can repay this invoice sooner and receive a 2% discount for every 31+ days the invoice is repaid in advance of the 90 days.

We charge a very competitive markup for providing you with our trade credit and very manageable repayment terms. To get further information, please reach out to either your broker partner or Send 1-2-3.

No, our model is not designed this way. We have to be the supplier to you and purchase direct from your supplier in order for the Financing to be accessible.

No. Sorry, our model is not designed this way. We have to be the supplier to you and purchase direct from your supplier in order for the Financing to be accessible.

You can use any (individually) or all (full package) of our services. We offer an à la carte approach to the many services we offer. Also as a bonus, if you do the Order Financing with us, we will give you our technology suite at no costs to you for each month that you do Financing.

No worries, we work with suppliers all over the globe, and we can handle every aspect of the end-to-end logistics regardless of where your supplier and/or customer domiciles.

Currently we only work with businesses that are based in Canada and USA.
However, the Order Financing is not available in Saskatchewan, Quebec, California, Nevada, North Dakota & South Dakota. We hope to be able to start offering the Order Financing in these jurisdictions and in other countries in the near future.

Yes there is a standard Supply Agreement which details, among other things, the fees, trade credit and payment terms that needs to be signed prior to disbursement of funds.

All fees are detailed in the Supplier Agreement. If payment is made within the agreed upon term, we only charge the agreed upon mark-up. There are no other hidden fees like you might see with others such as legal fees, admin fees and setup fees to name a few.

No. Your business is responsible for the repayment. However, there is a bad actor limited guarantee required in order to avoid fraud or misrepresentation, and you would not be personally liable for anything outside of this.

No. We handle 100% of the cost of your order. We pay the 3rd party supplier on their terms, and we do not use letters of credit; we send the funds thus nurturing the entrepreneur to entrepreneur relationship that you have created with your supplier.

We will oversee the production and/or delivery with your supplier and we can arrange for 3rd party inspections before shipment. However, you will be responsible for any warranty or defects from your supplier.

No. Sorry the Purchase Order is Irrevocable and should be clearly labelled as an ICPO Irrevocable Commercial Purchase Order.

No. Our model is not designed this way. We must be the “supplier of record” to you and purchase direct from your supplier in order for the trade credit to be assessable. We will not and do not want to take equity on the business you have worked so hard to build.

Unfortunately no, the trade credit is not available on consulting services.

To be eligible, you need to be able to show proof of delivery of a 'product'. Eligible 'products', would be items like hard durable physical goods, raw materials, and supplies. In some cases, subject to underwriting approvals, soft items for eCommerce &/or tech services with a defined start, end and proof of completion may be eligible. Our process is here.

Yes, this is one of the unique services we can provide.

We will create a new and exclusive, customized branded website eCommerce store

We will be responsible for website construction, maintenance, warehousing, customer service 1-800 in bound calls, and all order fulfillment.

You will be responsible for product sourcing, product selection, inventory management supplier relations, supplier management and all sales and marketing activities.

Yes. You will provide us with access to a dedicated URL for the website. Ownership of the URL shall remain with you.

A weekly recurring check-in meeting shall be on the calendar for You and Your account manager to align and coordinate the new website. We also do a monthly site health check and will give you a copy of the monthly site health results.

Yes, you can do that in your dashboard. You will be responsible for all pricing, discounts and margins on all skus on the website.

We will keep confidential the names and addresses of your clients derived from your site and we will not contact them without your prior permissions.

You will be solely responsible to promote the website.

You will provide us with the following collateral to get the website set up:
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• All design files currently on your current website today
• All text for the information pages including About us, FAQ, Terms, Conditions etc
• All images and product specifications and text for each product page
• Prior to launch, you will approve the new website content

You will have access to reporting detailing traffic and sales results in your dashboard.

Yes. You and your team will have their own Admin log in for the store for visibility and management of all orders, products, prices, stats and history.

We recognize your exclusive rights to your Property and we will at no time assert any rights with respect to the Property. You will also recognize our exclusive rights to the logos, technology, code base, trade names, or trademarks, and you will at no time assert any rights other than those granted in this Agreement.

You are responsible for any and all legal liability arising out of or related to any content accessed through its website or products (except that neither party shall beliable for any content which is accessed through links in its website to the other party’s website).

You shall be responsible for the products sold on the website including all warranty.

You shall pay for and maintain an insurance policy or policies protecting itself in the amount of at least two million Canadian dollars ($2,000,000), against any manner of liability arising out of or relating to this Agreement.

We will provide the following basic website and SEO metrics:

• Maintain levels of page efficiency and health scores:
• Ahrefs Health Score of 95 +/- 5%
• Semrush Site Health of 93% +/- 5%
• First Byte: < 0.886 s
• Monitor Semrush Backlink Audit weekly and disavow toxic backlinks in Google Search Console
• Maintain 301 redirects for discontinued product pages
• Maintain the server and achieve 97% +/-3 upload times
• Regular bug fixes due to code change requirements. Additional fees may apply ifyou cause the errors due to incorrect configuration.
• Maintenance of sitemaps on Google Search Console
• Create daily back ups of all data

We will not be responsible for any declines in any speed or quality related test scores that may occur because of the following:

• You initiating back-linking to any sites that are deemed a content violation - suchas porn, gambling, illegal or black hat SEO or the addition of products and/or content that violate content moderation
• You adding extremely large files
• You adding incomplete or incorrect schema data

We will NOT be providing these services (unless mutually agreed to for additional fees):
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• addition of client created blog posts or static pages
• addition of Google tag codes or pixel tracking codes
• custom coding
• other custom work
• On-page SEO
• Local SEO
• Content distribution
• Link building
• Blog posts
• PPC
• Social Media