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FAQ's - Order Financing

What is the minimum and maximum Order Financing that you offer?

We can approve orders as low as $ 25,000 and up to $ 1.0 Million based on credit pre-approvals. Higher amounts maybe approved on a case by case basis.

How long does credit approval take for Order Financing?

Approvals can be as fast as 1-2 days yet typically takes 7-14 days. If you have a Dun & Bradstreet number that can help speed up approvals by 7 days or more.

How fast can you fund my orders?

We can fund the same day or next day provided you already have credit approval with us and you have all the paperwork in order.

Does everyone get credit approval?

Sadly no. Our Underwriting team has approval standards to adhere to and as such Send 1-2-3 reserves the right to make its own determinations of creditworthiness, and to approve or disapprove any business and /or any purchase order for any reason - see full policies and conditions.

Is the Order Financing that you offer considered a loan?

No. Send 1-2-3 acts as your intermediate supplier. Part of our services is to make payment directly to your supplier on their terms as trade credit. As your new supplier, we simply mark-up the invoice we send to you for offering these services.

Is the fee that you charge considered interest?

No. The fee that we charge is for providing the trade credit for your use to source the products you require to fulfill orders. We then mark up the invoice to you with a nominal fee for providing this trade credit as well as offering support and expertise in logistics, supply chain management and quality control.

How quickly do I need to repay you for Order Financing?

We offer 90-day repayment terms on trade credit. In some cases, we can extend this out longer upon further approval. Once the goods are ready for delivery to you, we then send you an invoice on 90-day terms. You can repay this invoice sooner and receive a 2% discount for every 31+ days the invoice is repaid in advance of the 90 days.

How much are the fees that you charge for Order Financing?

We charge a very competitive markup for providing you with our trade credit and very manageable repayment terms. To get further information, please reach out to either your broker partner or Send 1-2-3.

If I only require the Financing and buy direct from my supplier, can this be done? In other words can you just lend me money?

No, our model is not designed this way. We have to be the supplier to you and purchase direct from your supplier in order for the Financing to be accessible.

If I require the Financing for working capital or asset purchases, can this be done? In other words can you just lend me money?

No. Sorry, our model is not designed this way. We have to be the supplier to you and purchase direct from your supplier in order for the Financing to be accessible.

Can I utilize any one of your services or do I have to use them all as a package?

You can use any (individually) or all (full package) of our services. We offer an à la carte approach to the many services we offer. Also as a bonus, if you do the Order Financing with us, we will give you our technology suite at no costs to you for each month that you do Financing.

My supplier is outside of North America, does this matter?

No worries, we work with suppliers all over the globe, and we can handle every aspect of the end-to-end logistics regardless of where your supplier and/or customer domiciles.

What countries do you offer the Order Financing?

Currently we only work with businesses that are based in Canada and USA.
However, the Order Financing is not available in Saskatchewan, Quebec, California, Nevada, North Dakota & South Dakota. We hope to be able to start offering the Order Financing in these jurisdictions and in other countries in the near future.

Is there a contract that we need to sign for the Order Financing?

Yes there is a standard Supply Agreement which details, among other things, the fees, trade credit and payment terms that needs to be signed prior to disbursement of funds.

Are there any hidden fees for the Order Financing?

All fees are detailed in the Supplier Agreement. If payment is made within the agreed upon term, we only charge the agreed upon mark-up. There are no other hidden fees like you might see with others such as legal fees, admin fees and setup fees to name a few.

Do I have to sign personally for the Order Financing ?

No. Your business is responsible for the repayment. However, there is a bad actor limited guarantee required in order to avoid fraud or misrepresentation, and you would not be personally liable for anything outside of this.

Do I have to put any money down on the Purchase Order?

No. We handle 100% of the cost of your order. We pay the 3rd party supplier on their terms, and we do not use letters of credit; we send the funds thus nurturing the entrepreneur to entrepreneur relationship that you have created with your supplier.

As my new supplier, how does warranty and quality control work?

We will oversee the production and/or delivery with your supplier and we can arrange for 3rd party inspections before shipment. However, you will be responsible for any warranty or defects from your supplier.

Can I cancel my Purchase Order after I place it with you?

No. Sorry the Purchase Order is Irrevocable and should be clearly labelled as an ICPO Irrevocable Commercial Purchase Order.

Do I have to give up or will you take equity in my business to use the trade credit facility?

No. Our model is not designed this way. We must be the “supplier of record” to you and purchase direct from your supplier in order for the trade credit to be assessable. We will not and do not want to take equity on the business you have worked so hard to build.

Are consulting services eligible for trade credit coverage?

Unfortunately no, the trade credit is not available on consulting services.

What products are eligible for trade credit coverage?

To be eligible, you need to be able to show proof of delivery of a 'product'. Eligible 'products', would be items like hard durable physical goods, raw materials, and supplies. In some cases, subject to underwriting approvals, soft items for eCommerce &/or tech services with a defined start, end and proof of completion may be eligible. Our process is here.

FAQ's – eCommerce & Fulfilment

If I have my own funds available to purchase direct from my supplier, can I utilize your logistics expertise and support services?

Yes, this is one of the unique services we can provide.

What type of online presence will you build for us?

We will create a new and exclusive, customized branded website eCommerce store

What kind of services will you provide?

We will be responsible for website construction, maintenance, warehousing, customer service 1-800 in bound calls, and all order fulfillment.

Will kind of things will I need to do myself?

You will be responsible for product sourcing, product selection, inventory management supplier relations, supplier management and all sales and marketing activities.

I already own a cool URL domain name. Can we use it for my new website?

Yes. You will provide us with access to a dedicated URL for the website. Ownership of the URL shall remain with you.

How can we make sure the website stays current over time?

A weekly recurring check-in meeting shall be on the calendar for You and Your account manager to align and coordinate the new website. We also do a monthly site health check and will give you a copy of the monthly site health results.

Suppose I want to create discounts for my top customers or create promotions. Can you help with that?

Yes, you can do that in your dashboard. You will be responsible for all pricing, discounts and margins on all skus on the website.

Do you resell or market your services to my customer list?

We will keep confidential the names and addresses of your clients derived from your site and we will not contact them without your prior permissions.

What if I want to send out flyers in the mail or make a promo on Google or Facebook? Can you help with that?

You will be solely responsible to promote the website.

What do you need from me to get started?

You will provide us with the following collateral to get the website set up:

• All design files currently on your current website today
• All text for the information pages including About us, FAQ, Terms, Conditions etc
• All images and product specifications and text for each product page
• Prior to launch, you will approve the new website content

How can I find out how many people are using my website and how many people are buying my products and services?

You will have access to reporting detailing traffic and sales results in your dashboard.

Will we get an online portal my staff can use to track orders and change prices?

Yes. You and your team will have their own Admin log in for the store for visibility and management of all orders, products, prices, stats and history.

Do you have a privacy policy regarding my trademarks or copyrighted material?

We recognize your exclusive rights to your Property and we will at no time assert any rights with respect to the Property. You will also recognize our exclusive rights to the logos, technology, code base, trade names, or trademarks, and you will at no time assert any rights other than those granted in this Agreement.

What kind of legal issues are involved with operating my new website?

You are responsible for any and all legal liability arising out of or related to any content accessed through its website or products (except that neither party shall beliable for any content which is accessed through links in its website to the other party’s website).

Should I provide a warranty for items sold on my website?

You shall be responsible for the products sold on the website including all warranty.

Do I need insurance to run my website?

You shall pay for and maintain an insurance policy or policies protecting itself in the amount of at least two million Canadian dollars ($2,000,000), against any manner of liability arising out of or relating to this Agreement.

Will you provide any kinds of stats or metrics to show how well my website is doing?

We will provide the following basic website and SEO metrics:

• Maintain levels of page efficiency and health scores:
• Ahrefs Health Score of 95 +/- 5%
• Semrush Site Health of 93% +/- 5%
• First Byte: < 0.886 s
• Monitor Semrush Backlink Audit weekly and disavow toxic backlinks in Google Search Console
• Maintain 301 redirects for discontinued product pages
• Maintain the server and achieve 97% +/-3 upload times
• Regular bug fixes due to code change requirements. Additional fees may apply ifyou cause the errors due to incorrect configuration.
• Maintenance of sitemaps on Google Search Console
• Create daily back ups of all data

What happens if my website starts losing traffic or starts slowing down?

We will not be responsible for any declines in any speed or quality related test scores that may occur because of the following:

• You initiating back-linking to any sites that are deemed a content violation - suchas porn, gambling, illegal or black hat SEO or the addition of products and/or content that violate content moderation
• You adding extremely large files
• You adding incomplete or incorrect schema data

If I need help posting blogs, adding tracking codes, creating landing pages, or other custom stuff, can you help me?

We will NOT be providing these services (unless mutually agreed to for additional fees):

• addition of client created blog posts or static pages
• addition of Google tag codes or pixel tracking codes
• custom coding
• other custom work
• On-page SEO
• Local SEO
• Content distribution
• Link building
• Blog posts
• Social Media