FAQ's
Get a free no obligation assessment and we will create a Free customizedcurated illustration for you showing your financial and eco savings ($2,000 Value). Get started here. Our unique process is a curated customized quotation versus a browse and buy.
We are pleased to offer free delivery on orders over $100 for Basic and Premium accounts. For orders under $100, Premium accounts will be charged a flat delivery fee of $15, and Basic accounts will be charged a fee of $20. Enterprise accounts receive free delivery for orders over $75 and a $15 delivery fee for orders below $75.
If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via UPS or with a local courier with expected delivery between 1-2 business days. Note: currently, we do not ship to Alaska or Hawaii.
Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.
We offer a 100% no hassle 6-month guarantee and FREE returns on all our products (except PPE). We are nice Canadians. We will be fair to you, and we would appreciate the same in return. For safety reasons, all PPE purchases are not returnable.You can return unopened (non-PPE) items that are in re sellable condition. Send it back to us & get a credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us. See more details here.
Email support@send123.com or call us at 1-855-921-6249 and we will give you instructions on how to return your defective or unwanted product to us at no cost.
1. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.
2. We will then ship you a pre-paid return delivery label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.
No, return delivery is covered on all returns!
Once you have returned your parcel with a free delivery label that we have provided you, your order will be returned to our supply partner, and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.
Refunds must be processed to the original payment method used. Unfortunately, we cannot provide any exceptions.
We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse with stock available will deliver your orders by UPS &/or local courier. If your closest warehouse is out of stock, you will get delivery from the next closest warehouse which may cause a delay of
1-2 days. Sometimes you will get delivery from multiple warehouses.
It is the responsibility of the buyer to make sure that she or he enters the delivery address correctly. Orders are generally shipped the next business day. If you made an error in your delivery address, please contact us before 5pm the day of your order, so the address can be corrected for you. However, we will NOT be able to correct address errors for orders that have already shipped. The only thing we can do is wait to see if the package gets returned to us. If it does get returned to us, we can then ship it to the correct address. Please note that we get dinged a $ 4 fee for every wrong address so it would be great if you could ensure that the address is entered correctly.
A contact person must be available to accept the shipment between the hours of 9am - 5pm. This contact person must be available to sign and confirm the items they have ordered as part of the shipment. We do not deliver to P.O. Boxes.
We accept ACH payments and EFT Electronic Funds transfers. We also accept Mastercard, Amex, Discover and Visa. If you must pay by check, we can accommodate yet would much prefer electronic payments.
Yes, as an ongoing corporate client, you will receive an auto generated order confirmation email upon the placing of every order. We will also send you invoices and statements on your chosen schedule.
Through our procurement software solution, we hand-selected supply partners from all over the world based on their product quality and reputation. We feature hundreds of local manufacturers too. You can sort by country of manufacturing and/or brand name in our catalog to easily support the manufacturers that fit your values. All featured products come from manufacturers that meet our highest standards. See our Policies and Conditions
Great question! We have rated every item that we sell with our proprietary SEND 123 RESPONSIBILITY SCORE so that you will know how eco friendly each item is from zero to 5 stars and as such which items adhere to our highest standards.
The Send 123 Responsibility Score is our proprietary tool that rates products from zero to five stars based on how eco-forward they are. It considers social, environmental, and economic factors to give you a balanced view of a product’s impact.
We designed this score to make eco-forward choices clearer and more transparent, helping you shop with confidence and avoid greenwashing.
The “What’s New” category highlights recently added items and products with newly lowered prices.
- Newly added items are SKUs that were added or approved to appear in your curated list.
- Lowered price items are products that show updated, reduced pricing.
- Items will remain in this category for up to one month.
Having trouble installing or troubleshooting ink and toner cartridges? Download our guide here.
These items can be recycled through TerraCycle Zero Waste Boxes for office supplies, cleaning products, ink & toner, and e-waste. As a free option, empty ink & toner cartridges can be mailed to: 1320 U.S. 9 #5, Champlain, NY 12919, United States.
Yes, this is one of the unique services we can provide.
We will create a new and exclusive, customized branded website eCommerce store.
We will be responsible for website construction, maintenance, warehousing, customer service 1-800 in bound calls, and all order fulfillments.
You will be responsible for product sourcing, product selection, inventory management supplier relations, supplier management and all sales and marketing activities.
Yes. You will provide us with access to a dedicated URL for the website. Ownership of the URL shall remain with you.
A weekly recurring check-in meeting shall be on the calendar for You and Your account manager to align and coordinate the new website. We also do a monthly site health check and will give you a copy of the monthly site health results.
Yes, you can do that in your dashboard. You will be responsible for all pricing, discounts, and margins on all SKUs on the website.
We will keep confidential the names and addresses of your clients derived from your site and we will not contact them without your prior permissions.
You will be solely responsible to promote the website.
You will provide us with the following collateral to get the website set up:
• All design files currently on your current website today
• All text for the information pages including About us, FAQ, Terms, Conditions etc.
• All images and product specifications and text for each product page
• Prior to launch, you will approve the new website content
You will have access to reporting detailing traffic and sales results in your dashboard.
Yes. You and your team will have their own Admin log in for the store for visibility and management of all orders, products, prices, stats, and history.
Currently we only work with businesses that are based in Canada and USA. We recognize your exclusive rights to your Property and we will at no time assert any rights with respect to the Property. You will also recognize our exclusive rights to the logos, technology, code base, trade names, or trademarks, and you will at no time assert any rights other than those granted in this Agreement.
You are responsible for any and all legal liability arising out of or related to any content accessed through its website or products (except that neither party shall be liable for any content which is accessed through links in its website to the other party's website)
You shall be responsible for the products sold on the website including all warranty.
You shall pay for and maintain an insurance policy or policies protecting itself in the amount of at least two million Canadian dollars ($2,000,000), against any manner of liability arising out of or relating to this Agreement.
We will provide the following basic website and SEO metrics:
• Maintain levels of page efficiency and health scores:
• Ahrefs Health Score of 95 +/- 5%
• Semrush Site Health of 93% +/- 5%
• First Byte: < 0.886 s
• Monitor Semrush Backlink Audit weekly and disavow toxic backlinks in Google Search Console
• Maintain 301 redirects for discontinued product pages
• Maintain the server and achieve 97% +/-3 upload times
• Regular bug fixes due to code change requirements. Additional fees may apply if you cause the errors due to incorrect configuration
• Maintenance of sitemaps on Google Search Console
• Create daily back-ups of all data
We will not be responsible for any declines in any speed or quality related test scores that may occur because of the following:
• You are initiating back-linking to any sites that are deemed a content violation - such as porn, gambling, illegal or black hat SEO or the addition of products and/or content that violate content moderation
• You are adding extremely large files
• You are adding incomplete or incorrect schema data
We will NOT be providing these services (unless mutually agreed to for additional fees):
• addition of client created blog posts or static pages
• addition of Google tag codes or pixel tracking codes
• custom coding
• other custom work
• On-page SEO
• Local SEO
• Content distribution
• Link building
• Blog posts
• PPC
• Social Media